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Lean QCD are pleased to support Network Rail south East Route in its planning improvements project. Replicating successful initiatives in the Wessex route with an objective of optimising the planning of the Demand v Capacity equation with anticipated improvements in reducing short notice changes, improving Plan v Actual achievement, reducing backlog to zero where practical […]

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Lean QCD are pleased to support Network Rail in their transformation programme. We have extensive experience in performance excellence, process improvement and leadership development. We make a difference and have strong real references to prove it. Contact us if you require our help. M: 07713088964 E: ccooley@LeanQCD.com W: LeanQCD.com and C2PlusConsulting.com Absolutely, the most deciding aspect that […]

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Factsheet – 7 Quality Control Tools

Basic Quality Control Tools and techniques that are vital in the visualisation and understanding of a problem or situation by analysing the available data in the most effective way. The 7 basic Quality Control tools are as follows; Pareto Charts Cause & Effect Diagrams Graphs & Control Charts Check Sheets Histograms Scatter Diagrams Stratification 1. […]

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Lean QCD support Barclaycard to improve their problem solving capability

Lean QCD are pleased to support Barclaycard in improving their problem solving capability and managing their processes. We have extensive experience in performance excellence, process improvement and leadership development. We make a differences and have strong real references to prove it. Contact us if you require our help. M: 07871665021 E: cturley@LeanQCD.com W: LeanQCD.com and […]

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Lean QCD support National Grid Property to maximise value

Lean QCD are pleased to support National Grid in their pursuit of optimising value and managing their processes. We have extensive experience in performance excellence, process improvement and leadership development. We make a differences and have strong real references to prove it. Contact us if you require our help. M: 07713088964 E: ccooley@LeanQCD.com W: LeanQCD.com […]

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Lean Accounting Lessons 1 – Create stability first

In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any lean implementation. Lean QCD have undertaken a recent improvement project to use lean techniques to improve the Finance, Sales Order Processing and Purchasing systems of a MBO manufacturing company in […]

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Quality Case Study #3

Organisation profile Automotive fuel systems supplier: Toyota, Honda, Nissan, BMW, Jaguar, Land Rover, Lotus, Ford, GM, Aston Martin, Daimler Chrysler Turnover: Circa £25 million Employees: 240+ Location: Leicestershire, UK Situation Having gained basic control of the day to day quality situation and having achieved a reasonable degree of stability, we started to consider how to move the organisation away from […]

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Quality Case Study #2

Organisation profile Automotive fuel systems supplier:    Toyota, Honda, Aston Martin Turnover:    Circa £40 million Employees:    800+ Location:     South Yorkshire, UK Customer quality performance:    > 550ppm against the industry target of < 25ppm Open complaints:    > 40 Repeat Concerns:    >50 p.a Customer concern responses:    < 10% accepted […]

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Quality Case Study #1

Organisation profile Automotive fuel systems supplier Toyota, Honda, Nissan, BMW, Jaguar, Land Rover, Lotus, Ford, GM, Aston Martin, Daimler Chrysler Turnover: Circa £25 million Employees: 240+ Location: Leicestershire, UK Customer quality performance: > 10,000ppm against the industry target of < 25ppm Open complaints: > 120 Internal quality performance: Very poor but details unknown as not […]

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Performance excellence in service

The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help you to satisfy your customer, satisfy your employees and maximise your resources. Definition of service industry Service is anything that has a customer and doesn’t deliver a physical product that […]

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Lean Finance Department

Like any other business area Finance provides a service to others – the service provided by the Finance team is multi-faceted and for each customer distinct. The key to achieving performance excellence is customer satisfaction, whether internal or external customers. Whilst the requirement for each customer may be distinct, the processes involved are invariably inter-connected. […]

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Daily Problem Solving

If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily problem solving into your organisation ? Daily problem solving Symptoms Symptoms are what most people treat as the problem. Addressing the symptom directly is a cause of waste. Use […]

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Problem Solving – a mindset and a tool

Problem solving is a mindset Problem solving is often just seen as part of the lean toolbox. This makes it all too easy to fix the problem and then move onto the next problem without fully taking the lessons on board. Even worse if the behaviour is actually to just focus on the symptom and […]

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Poka Yoke in the service sector

The power of error proofing in the service sector Poka Yoke is a term most widely associated with manufacturing however the concepts are fully applicable in any business where processes exist i.e. all businesses. The goal of Operational Excellence, is applicable across all business, and while manufacturers primarily consider errors made by the manufacturing process, […]

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In pursuit of performance excellence

Delivering Performance Excellence Performance Excellence is more than just operating better, it is maximising the full potential of your organisation to achieve your business goals. It is the sum of satisfying your customer, having a workforce that is empowered to complete their work and fully engaged in the business and delivering your product or service […]

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