Lean in local government and NHS
What are your problems ?
What is your purpose ?
Some examples of mission statements:
“To lead the development and implementation of corporate management and major change initiatives to ensure that the Council operates effectively and efficiently and improves as an organisation.”
“We help people to lead fulfilled and independent lives in homes of their choice, in safe and active communities.”
“The Parish Council is committed to promoting community values, economic well being, and pride in our community.”
“The Borough Council is fully committed to improving the level of service that it provides for all its customers. It is committed to good customer care and recognises that every member of staff has an important role to play in responding positively to the needs and expectations of its customers.”
“We believe that the patients’ needs and experiences are the first and uppermost consideration and the best outcomes result when patients, their carers and relatives and staff are active parties in decision taking.
We believe in the continuous improvement in everything we do and that staff’s dealing with patients, their families and each other should be conducted with courtesy, professionalism, integrity, openness and respect.”
“Our mission is to achieve excellence in all that we do.”
Keywords
Customer service – Community values – Effectiveness -Efficiency – Fulfillment - Continuous improvement – Excellence
What Lean can do for you
Lean QCD can help government and NHS bodies to cut costs without having a dramatically adverse effect on services. In fact we believe that by applying tried and trusted lean techniques allied to good leadership practice, we can cut costs and improve services !
By applying lean and leadership practice whilst focusing on your customer needs you can achieve performance excellence:
For a more detailed definition please see Performance Excellence
Lean QCD approach to saving money in local government and NHS
Lean QCD will aim to improve the lead-time of providing your services and remove any non-value added waste. By applying key principles from the manufacturing world and harnessing the power of your people we guarantee results.
We are a small company with years of experience in improving Service Departments, developing management teams and setting up internal customer-supplier service level agreements (SLA).Because of our relative size we have a lower level of overheads and can therefore offer very competitive cost levels as well as greater flexibility.
Also, we are not a traditional consultancy; our unique approach is to offer very practical, tailored solutions thereby ensuring that the required results are realistically achieved within the quickest possible time-frames.
Lean QCD offer a 100% success guarantee – if we don’t achieve our contracted cost savings we will refund your fee.
Please contact us to discuss your requirements in more detail:
