Concern Management

Lean QCD provide the specific tailored package of support required to resolve your customer or internal quality concerns, based on the combination of our experience and standardised approach, which have a proven track record of rapid and robust concern resolution in varying industries and sectors.

Our approach to concern management has it’s foundations in 20 years experience of quality and concern management roles within the Manufacturing and Automotive sectors, working at all levels of the supply chain from OEM to 3rd tier sub-component supply.

Concern:

The effective analysis and resolution of concerns is achieved through our proven Cascaded Problem Solving process

Product:

The robust containment and validation of finished product and work in progress (WIP) ensures that the concern is ‘cut off’ quickly and robustly, keeping the impact on the customer to an absolute minimum.

People:

The training, involvement and empowerment of your people provides the most effective, robust and sustainable concern management possible.

Customer:

Communication with your customer is a critical component of concern management. The majority of customers understand suppliers have issues, and it’s their reactions which are judged as a major contributor to customer satisfaction and reputation.

We follow a step by step process to deliver the results you and your customer require

Lean QCD offer your organisation Concern Management services, support and training at all levels.

Please contact us directly to discuss your requirements.