Site Map
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Table of Contents
Static Pages
- Performance Excellence
August 18, 2010, 14:57
What is Performance Excellence ? Many experts talk about operational excellence being the goal - this ignores leadership and customer satisfaction. Some talk…
- Lean Support
July 19, 2010, 01:04
These are the stories of Directors and Managers fighting to give their people and their investors a better business and Lean QCD Ltd. helped them achieve it.
- Lean in local government and NHS
August 3, 2010, 18:03
What are your problems ? What is your purpose ? Some examples of mission statements: "To lead the development and implementation of corporate…
- Lean in Manufacturing
July 19, 2010, 01:12
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- Lean in Service and non-manufacturing
July 19, 2010, 01:16
What is service ? Service is anything that has a customer and doesn't deliver a physical product that the customer can take away, but creates something that…
- Leadership in service and non-manufacturing
August 4, 2010, 15:52
Typically (although not always) service type industries e.g. Local authorities, NHS Trusts, Central Government and some commercial service organisations, tend…
- Leadership in service and non-manufacturing
- Lean in local government and NHS
- Customer Satisfaction
August 23, 2010, 13:27
Customer satisfaction is a step towards achieving performance excellence Steps to achieve customer satisfaction Well defined business strategy The…
- Defining your strategy
August 23, 2010, 14:41
Stage 1 - Strategy Direction Stage 2 - Developing your unique value offer Stage 3 - Decide your strategy Stage 4 - Focus your business on your…
- Defining your strategy
- Employee Satisfaction
August 23, 2010, 13:21
Please bear with us this page is under construction
- Management through Leadership
July 29, 2010, 17:00
Approach Lean QCD has extensive experience of developing management to deliver results. Our approach is to train your team through practical examples and…
- Management through Leadership
- Operational Excellence
August 19, 2010, 11:48
Building Operational Excellence by utilising the Lean QCD toolbox The Lean toolbox refers to a number of techniques and tools which will aid your journey to…
- Quality Management
August 5, 2010, 09:51
Lean QCD have extensive experience in Quality Management as both customer and supplier, covering all aspects of strategic thinking / planning and day to day…
- Concern Management
November 8, 2010, 12:49
Lean QCD provide the specific tailored package of support required to resolve your customer or internal quality concerns, based on the combination of our…
- Concern Management
- Cascaded Problem Solving
August 5, 2010, 09:02
Lean QCD’s structured and practical approach to problem solving is based on a proven track record of successfully solving problems within both OEM and…
- Project Management
July 19, 2010, 01:22
Poor integration, leadership and management of projects are one of the biggest causes of high waste, cost and stress in our industry and frequently lead to…
- Quality Management
- Lean Support
- Our Products
August 26, 2010, 11:54
Lean QCD have developed a range of products designed to help you achieve performance excellence. Performance Therapy Package Helping organisations achieve…
- Free Manufacturing Health Check
September 4, 2010, 09:30
Using Lean QCD unique Organisation DNA Health check - after answering the questions below we will send you a summary analysis of your business DNA and will be…
- Performance Therapy
August 26, 2010, 16:39
Is your company suffering poor performance ? What are the symptoms of this poor performance? These symptoms will be caused by a number of problems. These…
- Free Manufacturing Health Check
- Business Health Check for Lean QCD
September 7, 2010, 13:02
Thank you for completing the Manufacturing Health Check form - summarised below is our assessment of your business health based upon your responses to the…
- Downloads
November 10, 2010, 09:33
Cascade Newsletter November 2010 Business Boost 2011 Outline of Services Quality Services Project Services Turkish Business Flyer Templ…
- New for 2011
January 3, 2011, 09:45
Our Business Boost package is being offered on the basis of NO BENEFIT, NO COST Without doubt times are tough for us all and this has served to re-enforce…
- Lean QCD Training
July 29, 2010, 13:17
Lean QCD offer practical and effective training for all levels in your business guaranteed to improve performance. We offer complete flexibility and will…
- Lean Leadership Training: Executive Leadership
August 18, 2010, 11:41
Lean Leadership Training Summary Lean QCD Lean Leadership training courses covers all aspects of your lean implementation, but from a leadership perspective.…
- Lean Leadership Training: Lean Managers
August 18, 2010, 11:37
Lean Leadership Training Summary Our Lean Leadership training courses covers all aspects of your lean implementation, but from a leadership perspective.…
- Lean Leadership Training: Lean Supervisors
August 18, 2010, 11:31
Lean Leadership Training Summary Our Lean Leadership training courses covers all aspects of your lean implementation, but from a leadership perspective. This…
- Management through Leadership Training
August 25, 2010, 08:49
Management through Leadership Summary – Grip self, grip team, grip task through the team – effective team-building, internal customer-supplier…
- Lean for Accountants Training
August 25, 2010, 08:54
Lean for Accountants Summary – Understand the continuous improvement cycle, the lean office, pricing decision making, value stream accounting,…
- Lean Implementation Training
August 25, 2010, 08:54
Lean Implementation Summary – Practical lean tools and how to deliver a lean implementation following Plan, Do, Check, Act (PDCA) to guarantee…
- Cascaded Problem Solving Training
August 25, 2010, 09:27
Cascaded Problem Solving Summary – Define the problem, locate the root cause and implement effective counter measures – and then, make sure that the…
- Project Management Training
August 25, 2010, 09:31
Project Management Summary – defining a project, visualizing a project, planning a project and managing resources – a structured and practical…
- Lean Leadership Training: Executive Leadership
- About
July 17, 2010, 19:18
Our Vision; To forge long term relationships with our customers to enable them to deliver a culture of continuous improvement in order to attain performance…
- Calender Chris Turley
October 12, 2010, 09:28
No description found for this item.
- Calendar Chris Cooley
October 10, 2010, 18:59
Please find below clients calendar for Chris Cooley, Lean QCD Ltd. For clients only - to request a meeting or attendance on-site please complete the form…
- Our People
July 19, 2010, 00:54
These are our people, combined they have delivered several £million in just a few short years, that's performance.
- Our People's Story
July 19, 2010, 01:00
If you have a few minutes we'd like to share a wonderful story about the journey our people took into Lean Implementation Consultants
- Calender Chris Turley
- Blog
July 18, 2010, 18:04
No description found for this item.
- Contact
July 18, 2010, 23:37
Make Contact right now and begin your LEAN journey today +44 (0) 5600 989760 Call Now.
- Site Map
July 27, 2010, 00:59
No description found for this item.
Articles
- Category: Uncategorized (1)
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
February 17, 2011, 12:33
In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any…
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
- Category: Lean for all organisations (13)
Collection of all lean categories
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
February 17, 2011, 12:33
In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any…
- Performance excellence in service by: Chris Cooley
September 13, 2010, 16:57
The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help…
- Lean Finance Department by: Chris Cooley
September 13, 2010, 15:48
Like any other business area Finance provides a service to others - the service provided by the Finance team is multi-faceted and for each customer distinct.…
- Daily Problem Solving by: Chris Cooley
September 4, 2010, 20:18
If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily…
- Problem Solving - a mindset and a tool by: Chris Cooley
September 2, 2010, 11:48
Problem solving is a mindset Problem solving is often just seen as part of the lean toolbox. This makes it all too easy to fix the problem and then move onto…
- Quality Management: protecting the customer by: Chris Cooley
August 13, 2010, 11:56
If a main business goal is "Satisfy the customer" then the first rule of quality management should be to protect the customer. This is clear but is often…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- How Lean can be feared by the workforce and how goal deployment will help by: Chris Cooley
August 10, 2010, 14:57
The fear of lean Almost by the nature of the term, lean is often feared and seen by the workforce as a means to cut costs and therefore cut people. Herein…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Category: Lean In Service (6)
- Performance excellence in service by: Chris Cooley
September 13, 2010, 16:57
The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help…
- Lean Finance Department by: Chris Cooley
September 13, 2010, 15:48
Like any other business area Finance provides a service to others - the service provided by the Finance team is multi-faceted and for each customer distinct.…
- Poka Yoke in the service sector by: Chris Turley
August 26, 2010, 16:43
The power of error proofing in the service sector Poka Yoke is a term most widely associated with manufacturing however the concepts are fully applicable in…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Performance excellence in service by: Chris Cooley
- Category: Lean In Manufacturing (6)
- Quality Management: protecting the customer by: Chris Cooley
August 13, 2010, 11:56
If a main business goal is "Satisfy the customer" then the first rule of quality management should be to protect the customer. This is clear but is often…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- How Lean can be feared by the workforce and how goal deployment will help by: Chris Cooley
August 10, 2010, 14:57
The fear of lean Almost by the nature of the term, lean is often feared and seen by the workforce as a means to cut costs and therefore cut people. Herein…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Car production up, but difficult months ahead – how lean will make you more flexible by: Chris Cooley
July 20, 2010, 11:40
Today’s announcement that UK car production was up 29% for June 2010 against the same period last year is clearly continuing the good news of recent months.…
- Quality Management: protecting the customer by: Chris Cooley
- Category: Lean for Non-Manufacturing (5)
- Performance excellence in service by: Chris Cooley
September 13, 2010, 16:57
The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- How Lean can be feared by the workforce and how goal deployment will help by: Chris Cooley
August 10, 2010, 14:57
The fear of lean Almost by the nature of the term, lean is often feared and seen by the workforce as a means to cut costs and therefore cut people. Herein…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Performance excellence in service by: Chris Cooley
- Category: Lean in Automotive (7)
- Quality Management: protecting the customer by: Chris Cooley
August 13, 2010, 11:56
If a main business goal is "Satisfy the customer" then the first rule of quality management should be to protect the customer. This is clear but is often…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- How Lean can be feared by the workforce and how goal deployment will help by: Chris Cooley
August 10, 2010, 14:57
The fear of lean Almost by the nature of the term, lean is often feared and seen by the workforce as a means to cut costs and therefore cut people. Herein…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- An Automotive Lean Journey by: Chris Cooley
August 5, 2010, 12:55
This is a brief story involving a business turn-round using lean, leadership, quality management and back to basics to dramatically improve an automotive…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Car production up, but difficult months ahead – how lean will make you more flexible by: Chris Cooley
July 20, 2010, 11:40
Today’s announcement that UK car production was up 29% for June 2010 against the same period last year is clearly continuing the good news of recent months.…
- Quality Management: protecting the customer by: Chris Cooley
- Category: Lean in Local Government (1)
- Performance excellence in service by: Chris Cooley
September 13, 2010, 16:57
The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help…
- Performance excellence in service by: Chris Cooley
- Category: Lean in Healthcare (1)
- Performance excellence in service by: Chris Cooley
September 13, 2010, 16:57
The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help…
- Performance excellence in service by: Chris Cooley
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
- Category: Performance Excellence (29)
- Performance excellence in service by: Chris Cooley
September 13, 2010, 16:57
The application of lean, leadership and a robust strategy should be applied to any type of organisation. The successful application of these elements will help…
- Daily Problem Solving by: Chris Cooley
September 4, 2010, 20:18
If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily…
- Problem Solving - a mindset and a tool by: Chris Cooley
September 2, 2010, 11:48
Problem solving is a mindset Problem solving is often just seen as part of the lean toolbox. This makes it all too easy to fix the problem and then move onto…
- Poka Yoke in the service sector by: Chris Turley
August 26, 2010, 16:43
The power of error proofing in the service sector Poka Yoke is a term most widely associated with manufacturing however the concepts are fully applicable in…
- In pursuit of performance excellence by: Chris Cooley
August 26, 2010, 12:08
Delivering Performance Excellence Performance Excellence is more than just operating better, it is maximising the full potential of your organisation to…
- Factsheet: 'Poka Yoke' Error proofing by: Chris Turley
August 25, 2010, 08:54
Process excellence through Poka Yoke In order to achieve Operational Excellence it is vital to have processes capable of delivering Zero defects. Poka Yoke…
- Category: Customer Satisfaction (3)
- Lean Finance Department by: Chris Cooley
September 13, 2010, 15:48
Like any other business area Finance provides a service to others - the service provided by the Finance team is multi-faceted and for each customer distinct.…
- Poka Yoke in the service sector by: Chris Turley
August 26, 2010, 16:43
The power of error proofing in the service sector Poka Yoke is a term most widely associated with manufacturing however the concepts are fully applicable in…
- In pursuit of performance excellence by: Chris Cooley
August 26, 2010, 12:08
Delivering Performance Excellence Performance Excellence is more than just operating better, it is maximising the full potential of your organisation to…
- Lean Finance Department by: Chris Cooley
- Category: Employee Satisfaction (10)
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
February 17, 2011, 12:33
In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any…
- In pursuit of performance excellence by: Chris Cooley
August 26, 2010, 12:08
Delivering Performance Excellence Performance Excellence is more than just operating better, it is maximising the full potential of your organisation to…
- Category: Lean Leadership (9)
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
February 17, 2011, 12:33
In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any…
- Leadership Lessons: Asking the 'obvious' question by: Chris Turley
August 23, 2010, 17:19
Asking questions is the ABC of problem solving The most effective approach in leadership, as it is in problem solving is simply the asking of questions, and…
- Leadership Lessons: effective employee communication by: Chris Cooley
August 17, 2010, 10:49
Whilst there are many different and wide-ranging theories on leadership, surely the common element in all theories is effective employee communication.…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- Leadership Lessons: See the leader behind the managers mask by: Chris Turley
August 10, 2010, 16:07
How I unmasked my leadership style If you’d asked my colleagues about me 10 years ago, I’m sure that they’d have been quick to tell you how cold,…
- How Lean can be feared by the workforce and how goal deployment will help by: Chris Cooley
August 10, 2010, 14:57
The fear of lean Almost by the nature of the term, lean is often feared and seen by the workforce as a means to cut costs and therefore cut people. Herein…
- Leadership Lessons: Where did 'Grip Self' lead? by: Chris Turley
August 10, 2010, 13:32
As an automotive Project Manager, I spent my time living in my self contained ‘project world’ not thinking about leadership, just attempting to manage…
- An Automotive Lean Journey by: Chris Cooley
August 5, 2010, 12:55
This is a brief story involving a business turn-round using lean, leadership, quality management and back to basics to dramatically improve an automotive…
- Leadership can exist without lean, but lean cannot exist without leadership by: Chris Cooley
July 29, 2010, 17:32
Often lean implementation focus's on the planning and the tasks. What is invariably missed out is the leadership elements; how to engage the people, how to…
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
- Category: Management through Leadership (1)
- Leadership Lessons: effective employee communication by: Chris Cooley
August 17, 2010, 10:49
Whilst there are many different and wide-ranging theories on leadership, surely the common element in all theories is effective employee communication.…
- Leadership Lessons: effective employee communication by: Chris Cooley
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
- Category: Operational Excellence (23)
- Lean Finance Department by: Chris Cooley
September 13, 2010, 15:48
Like any other business area Finance provides a service to others - the service provided by the Finance team is multi-faceted and for each customer distinct.…
- Daily Problem Solving by: Chris Cooley
September 4, 2010, 20:18
If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily…
- Problem Solving - a mindset and a tool by: Chris Cooley
September 2, 2010, 11:48
Problem solving is a mindset Problem solving is often just seen as part of the lean toolbox. This makes it all too easy to fix the problem and then move onto…
- Poka Yoke in the service sector by: Chris Turley
August 26, 2010, 16:43
The power of error proofing in the service sector Poka Yoke is a term most widely associated with manufacturing however the concepts are fully applicable in…
- In pursuit of performance excellence by: Chris Cooley
August 26, 2010, 12:08
Delivering Performance Excellence Performance Excellence is more than just operating better, it is maximising the full potential of your organisation to…
- Factsheet: 'Poka Yoke' Error proofing by: Chris Turley
August 25, 2010, 08:54
Process excellence through Poka Yoke In order to achieve Operational Excellence it is vital to have processes capable of delivering Zero defects. Poka Yoke…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Category: Lean Implementation (10)
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
February 17, 2011, 12:33
In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any…
- Lean Finance Department by: Chris Cooley
September 13, 2010, 15:48
Like any other business area Finance provides a service to others - the service provided by the Finance team is multi-faceted and for each customer distinct.…
- Daily Problem Solving by: Chris Cooley
September 4, 2010, 20:18
If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily…
- Problem Solving - a mindset and a tool by: Chris Cooley
September 2, 2010, 11:48
Problem solving is a mindset Problem solving is often just seen as part of the lean toolbox. This makes it all too easy to fix the problem and then move onto…
- Quality Management: protecting the customer by: Chris Cooley
August 13, 2010, 11:56
If a main business goal is "Satisfy the customer" then the first rule of quality management should be to protect the customer. This is clear but is often…
- Lean and the Accountant 2 - persuasion not damnation by: Chris Cooley
August 11, 2010, 17:26
In my first article on this subject (The lean-accountant - how the finance professional can add value), the assertion was that the lean-accountant is missing…
- How Lean can be feared by the workforce and how goal deployment will help by: Chris Cooley
August 10, 2010, 14:57
The fear of lean Almost by the nature of the term, lean is often feared and seen by the workforce as a means to cut costs and therefore cut people. Herein…
- Fact Sheet - What is Standardisation ? by: Chris Cooley
August 6, 2010, 16:08
Standardisation is perhaps the most important element of any Lean or Six Sigma implementation. Creating a standard is the starting point for any continuous…
- Lean and the Accountant - how the finance professional can add value by: Chris Cooley
July 30, 2010, 08:34
Lean, whether it is in the guise of TPS, TOC, Six Sigma or any other philosophy is generally seen as the remit of the operational leadership of the business.…
- Lean implementation is just the start by: Chris Cooley
July 29, 2010, 17:37
Coming soon A successful lean implementation starts with the first cycle and continues for ever - hence continuous improvement
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
- Category: Project Management (1)
- Quality Case Study #3 by: Chris Turley
November 23, 2010, 12:08
Organisation profile Automotive fuel systems supplier: Toyota, Honda, Nissan, BMW, Jaguar, Land Rover, Lotus, Ford, GM, Aston Martin, Daimler Chrysler …
- Quality Case Study #3 by: Chris Turley
- Category: Cascaded Problem Solving (10)
Our unique tool for fully effective problem solving, cascading the solution to maximise the benefit
- Daily Problem Solving by: Chris Cooley
September 4, 2010, 20:18
If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily…
- Problem Solving - a mindset and a tool by: Chris Cooley
September 2, 2010, 11:48
Problem solving is a mindset Problem solving is often just seen as part of the lean toolbox. This makes it all too easy to fix the problem and then move onto…
- Leadership Lessons: Asking the 'obvious' question by: Chris Turley
August 23, 2010, 17:19
Asking questions is the ABC of problem solving The most effective approach in leadership, as it is in problem solving is simply the asking of questions, and…
- Factsheet - Plan, Do, Check, Act by: Chris Turley
August 23, 2010, 14:54
PDCA - supporting performance excellence Continuous improvement is a critical factor in achieving operational excellence, one of the three factors of…
- Factsheet 2 - Root cause analysis by: Chris Turley
August 19, 2010, 17:13
Cause & Effect in problem solving The key to effective problem solving is root cause analysis, or separating the symptoms from the cause, to identify…
- Factsheet 1 – Root cause analysis by: Chris Turley
August 19, 2010, 09:39
5 Why analysis in problem solving The key to effective problem solving is root cause analysis, or separating the symptoms from the cause, to identify what’s…
- Factsheet - 7 Quality Control Tools by: Chris Turley
August 17, 2010, 10:21
Basic Quality Control Tools and techniques that are vital in the visualisation and understanding of a problem or situation by analysing the available data in…
- Quality Management: protecting the customer by: Chris Cooley
August 13, 2010, 11:56
If a main business goal is "Satisfy the customer" then the first rule of quality management should be to protect the customer. This is clear but is often…
- Quality Management: Problem Solving - The benefits of Cascaded Problem Solving by: Chris Turley
August 5, 2010, 14:29
Lean QCD's unique Cascaded Problem Solving process addresses one of the keys to effective problem resolution and quality performance improvement. Maximise the…
- Quality Management: Problem Solving - What is the cause of repeat problems? by: Chris Turley
August 5, 2010, 10:42
When we talk problem solving, Repeating issues cause the most damage to customer satisfaction and the majority have two root causes. Cause 1; Failure to…
- Daily Problem Solving by: Chris Cooley
- Category: Quality Management (7)
- Quality Case Study #3 by: Chris Turley
November 23, 2010, 12:08
Organisation profile Automotive fuel systems supplier: Toyota, Honda, Nissan, BMW, Jaguar, Land Rover, Lotus, Ford, GM, Aston Martin, Daimler Chrysler …
- Quality Case Study #2 by: Chris Turley
November 2, 2010, 15:32
Organisation profile Automotive fuel systems supplier: Toyota, Honda, Aston Martin Turnover: Circa £40 million Employees: 800+ Locatio…
- Quality Case Study #1 by: Chris Turley
November 1, 2010, 13:52
Organisation profile Automotive fuel systems supplier Toyota, Honda, Nissan, BMW, Jaguar, Land Rover, Lotus, Ford, GM, Aston Martin, Daimler…
- Daily Problem Solving by: Chris Cooley
September 4, 2010, 20:18
If problem solving is to become a mindset, yet the detailed approach whilst effective, is too resource consuming for all problems, how do you embed daily…
- Leadership Lessons: Asking the 'obvious' question by: Chris Turley
August 23, 2010, 17:19
Asking questions is the ABC of problem solving The most effective approach in leadership, as it is in problem solving is simply the asking of questions, and…
- Factsheet - Plan, Do, Check, Act by: Chris Turley
August 23, 2010, 14:54
PDCA - supporting performance excellence Continuous improvement is a critical factor in achieving operational excellence, one of the three factors of…
- Quality Management: protecting the customer by: Chris Cooley
August 13, 2010, 11:56
If a main business goal is "Satisfy the customer" then the first rule of quality management should be to protect the customer. This is clear but is often…
- Quality Case Study #3 by: Chris Turley
- Lean Finance Department by: Chris Cooley
- Performance excellence in service by: Chris Cooley
- Category: Lean Finance and systems (1)
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
February 17, 2011, 12:33
In other articles, I have talked about the whole process of implementing lean in finance. The fundamentals of the continuous improvement cycle apply in any…
- Lean Accounting Lessons 1 - Create stability first by: Chris Cooley
