Working with Network rail to improve Access Planning process, systems and organisations in a major commuter region.
PDCA Approach
- Confirm Access planning objectives
- Go-look-see planning end to end process – engage with process customers, suppliers and process owners
- Map current state
- Workshops held to map future state
- 11 Improvement workstreams identified to move from current state to future state
- Implementation phase – process redesign, system changes, organisational redesign
- Trial location – changes implemented and proven
- Cascade changes to all locations
- Sustain phase – measure change effectiveness, process confirmation in place
- Continuous improvement – 5 additional projects identified
- Client programme team set-up to become self-improving
Results
- 50% reduction in short notice change
- Increase in works delivery effectiveness
